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Reputation Management Agency

GrowthEngine Media is a Toronto-based digital marketing and online reputation management agency providing services to businesses of all sizes. Reach out today to discuss how we can help your company build a positive online image and protect it from unfair attacks. 

The internet is fertile ground for the spread of false and unfair claims about a business. Users – and even competitors – can share baseless stories on social media or upload negative reviews to Google, Facebook, and other platforms. Our online reputation management services can address these issues head on, while simultaneously building a solid base of honest, positive reviews.

User Experience

Review Building

Nearly 90 per cent of customers read online reviews before making a purchase or hiring a service provider. Our review building services are designed to secure a steady stream of positive reviews from satisfied customers. This public feedback will raise your business’s online profile and help it establish a positive reputation. Our approach focuses on Google reviews, but can also be oriented towards Facebook, Yelp, TripAdvisor, or any other review platform.

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Addressing Unfair Reviews

A single negative review, if not adequately balanced out by positive feedback, can do tremendous harm to your reputation. Multiple negative reviews can effectively torpedo a business. If your business is facing an online backlash, our team can help you address that challenge in a constructive, level-headed manner. If you believe the backlash to be unwarranted or slanderous, we have experience resolving these issues with major review platforms. Contact us to learn more.

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Review Response

Responding to every negative review or comment quickly and constructively is critical. But it’s also important to respond to positive feedback! Prospective customers appreciate personal, tactful communication with businesses. This is an opportunity to build a relationship with your audience and improve your standing in the online community. Our team is equipped to manage this important work, in collaboration with your communications stakeholders.

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Google Premier Partner

GrowthEngine Media is a Google Premier Partner digital marketing and reputation management agency, a designation reserved for Google Ads managers that meet rigorous ad spend and certification requirements. Our team is lucky to work in close collaboration with Google to deliver optimal results to clients of all sizes.

Let’s Connect!

Contact us today if your business needs urgent help managing a reputation issue, or if you simply want to generate more positive reviews on Google or elsewhere. The ability to showcase a stream of satisfied customers can help attract new leads and may be the X-factor that pushes a client to choose your business. Reach out today to schedule a consultation.

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    Our Process

    Strategy

    The first step in our reputation management process is to perform a comprehensive audit of the reviews your business has already attracted. We will also review your social media presence and assess any specific challenges your business is facing. From there, we will provide a series of strategic recommendations.

    Deployment

    Reputation management campaigns can take many forms, and the structure of your campaign will depend on your goals. If your aim is simply to attract positive reviews, our approach will reflect that. If your goal is to overhaul your strategy for managing and responding to reviews, we can help. If you have specific challenges that need to be addressed, such as the removal of unfair reviews, we have experience in that area as well.

    Growth

    Managing a business’s online reputation is an ongoing challenge. It is imperative that your business continues to attract positive reviews and ratings and continues to respond to negative and positive feedback. Our team can provide online reputation management services on a continuous basis.